FAQ

FAQs

About Catch

Your own personalised go-to guide to discovering all things arts and culture, tailored just for you. With a carefully curated list of some of the most sought-after events in Singapore, Catch brings you an all-encompassing platform to indulge in a vibrant and dynamic arts and culture scene like never before. As the Official Arts & Culture Media for Singapore, Catch is supported by key stakeholders including the National Arts Council, National Heritage Board, Arts House Limited, National Gallery Singapore and The Esplanade Company Limited.

 

Find out more about Catch on our Media Kit.

We know you're disappointed that we don't have an app (yet!), but fear not! You can still easily access Catch by adding a shortcut to our website on your home screen. It's almost as good as an app, we promise!

Here's how you can do it in just a few simple steps:

1. Open Safari or Google Chrome and go to the Catch website.
2. Tap the share button (that's the one with an up arrow within a square) on the toolbar, and then tap "Add to Home Screen." If you don't see this option, you can add it from the "Edit Actions" option at the bottom of the share sheet.
3. Edit the name for the shortcut, and then tap "Add."
4. You now have a website shortcut on your home screen, which you can move around and organise just like an app icon. 

It won't appear in the App Library. But who needs that clutter anyway.

Account

Ready to join Catch? Simply hop over to the Sign Up page and follow these steps:

1. Fill in your name, contact number, email address, and password in the "Sign Up" section.
2. Click on "Submit" to complete the sign-up process.
3. Check your inbox for a confirmation email. 

Once you receive it, your account is good to go!

Once you create your account, your email address becomes your account login and cannot be changed.

If you need to change your password, simply log in to your account, click on your "Profile Avatar," and hit the "Change password now" link. From there, just enter your current and new password, and hit "Submit" to save your changes.

Drop in your request on our "Contact Us" page to request for the delinking of your account.

You will be prompted to sign in with your SISTIC/National Gallery Singapore's account for every purchase of tickets, but why do that? We highkey encourage you to link your existing accounts for a more seamless ticketing experience!

To bid farewell to our newsletters, log in to your account, click on your "Profile Avatar," and select "My Preferences." Then, hit "Unsubscribe," and you won't receive further newsletters from us.

But don't forget to check out our website and social media for all the latest news and updates on arts and culture events in Singapore!
 

If you want to delete your Catch account, we've made it easy. Here are the steps you need to follow:

Using the website:
1. Visit catch.sg.
2. Tap on Profile.
3. Select Account Settings.
4. Choose Delete Account.

By email:
1. Contact us here.
2. Request to delete your account.
3. Make sure to mention the email address linked to the account you want to delete.

Remember, when you delete your account, you'll lose all your data, including any purchases you made. 

Tickets

Head to My Profile to easily find all the tickets you've booked.

To purchase a ticket from our website, follow these steps:

1. Get yourself over to Catch.sg.
2. Take a peek at all the awesome experiences we have available and pick the one you want.
3. Click "Buy Now" and you'll be directed to one of our ticket partners to buy your tickets! 
4. Once you've selected the date, you should receive an email for your tickets! 
5. You'lll be able to find your tickets under the "Tickets" section of your Catch account. 

If you've booked your ticket through one of our ticket partners and need a refund, we recommend reaching out to them directly. Just keep in mind that once the ticket has been purchased, it's generally not refundable.

If you don't see it in your inbox, don't freak out - sometimes it ends up in the spam folder. Just make sure you're using the same email address you used to log in to Catch.

Alternatively, just fire up the Catch website and head over to the "Tickets" section. Make sure you're logged in with the same account you used to buy the ticket.

If you've booked your ticket through our ticketing partners and see duplicate charges on your statement, we recommend reaching out to them directly! 

Tickets are non-transferable, so make sure to double-check who you're booking them for!

First, have a peek at your confirmation email from when you bought the tickets. If it's not in your inbox, check your spam folder, and confirm that you used the right email address to sign in to Catch.

Second, you can view your tickets in the "Tickets" section of your Catch account. Make sure you're logged in with the same account you used to buy the tickets.

Still can't find your tickets? Drop our ticketing partners an email containing the following details:

- Email address linked to the PayPal account (if you used one)
- Name of the event and order booking number
- Date of your purchase 

To confirm that your payment went through successfully, check out the "Tickets" section in your Catch account or look for our confirmation email in your inbox (and don't forget to check your spam folder too!). If you see the ticket or received the email, then you're all set!

If you're still having trouble finding your tickets or confirmation email, it could be due to a different account login or a failed payment.
 

Report Violation

If you stumble upon any inappropriate content while browsing events on Catch, you can easily report it to us by using the "Contact Us" page on our website or sending an email to hello@catch.sg.

Simply let us know about the event and provide details on the specific content that you find inappropriate. Our team takes these reports seriously and will investigate the issue promptly. You can rest assured that we'll take swift action to address any policy violations.

Data Protection

Catch takes your privacy very seriously. We take rigorous measures to protect your data, ensuring anonymity and complying with privacy laws. Rest assured, your information is used solely to enhance our services. We prioritise transparency and never share your data for commercial purposes. 

If you have any questions or concerns about data collection, our team is here to help. We're dedicated to delivering a top-notch experience while keeping your privacy intact. 






























































































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